Incidents reported on status page for GotPhoto https://status.gotphoto.com/ https://d1lppblt9t2x15.cloudfront.net/logos/2de70e75c16480078f4ef61bcb484a01.png https://status.gotphoto.com/ en https://status.gotphoto.com/incident/560463 Mon, 12 May 2025 07:13:03 -0000 https://status.gotphoto.com/incident/560463#4b22f62feddca7ac7d70b7e6649a296d3442e94f0ef6b6fd4f60534393f63b5c Admin interface (config) recovered. https://status.gotphoto.com/incident/560463 Mon, 12 May 2025 07:07:06 -0000 https://status.gotphoto.com/incident/560463#5d9fb565615b1a182230a66d5aa3db9c25d36676099fe455bae3f4f4dcc3838f Admin interface (config) went down. https://status.gotphoto.com/incident/555367 Fri, 02 May 2025 08:42:33 -0000 https://status.gotphoto.com/incident/555367#7fc04d279bca9f34452b7ed8c0a1e6a8e1cbde36613d206aa6b180b375a3ff93 Admin interface (config) recovered. https://status.gotphoto.com/incident/555367 Fri, 02 May 2025 08:17:28 -0000 https://status.gotphoto.com/incident/555367#7a47be01ff97bf81373e80bb26e0e31444d3fbf47e01525e2625144fae6e866e Admin interface (config) went down. https://status.gotphoto.com/incident/534373 Tue, 25 Mar 2025 17:16:05 -0000 https://status.gotphoto.com/incident/534373#08e0142a0e61518ee18801af25a3dab2e1e1940c3ad8cca9eb18be66c7df50dd Photo Upload API recovered. https://status.gotphoto.com/incident/534373 Tue, 25 Mar 2025 17:15:07 -0000 https://status.gotphoto.com/incident/534373#72a9acc7705e83cd81ec3d2a2ba21673463a778ea4a627d7bad902966f8076b3 Photo Upload API went down. https://status.gotphoto.com/incident/515610 Wed, 19 Feb 2025 17:28:00 -0000 https://status.gotphoto.com/incident/515610#05079a382f413276f52eba00d31c8a76c173d3f8be5b2ddcbca81782f0a2ea4a Config went down for between 17:55 and 18:23 PM Config has now recovered and is back up https://status.gotphoto.com/incident/480544 Tue, 17 Dec 2024 12:21:12 -0000 https://status.gotphoto.com/incident/480544#6832263ed200a6700e6904da6fa66a0003a750051b273905d48eff0b492e3483 Admin interface (config) recovered. https://status.gotphoto.com/incident/480544 Tue, 17 Dec 2024 12:19:09 -0000 https://status.gotphoto.com/incident/480544#cb4c6e429e9bde2f4288e29b9fce8ebdb9c59071042ea7f6e90e406305cbf012 Admin interface (config) went down. https://status.gotphoto.com/incident/437581 Tue, 01 Oct 2024 12:37:56 -0000 https://status.gotphoto.com/incident/437581#579fab274609412dc783e02a005651218db77181e660ec49efaf85f1c18f6965 Photo Upload API recovered. https://status.gotphoto.com/incident/437581 Tue, 01 Oct 2024 12:31:50 -0000 https://status.gotphoto.com/incident/437581#55f24d4dcfe125001a5416d0314e0bf8b44d53e045c022d44f14ebdc4aced74d Photo Upload API went down. https://status.gotphoto.com/incident/383845 Thu, 13 Jun 2024 13:42:11 -0000 https://status.gotphoto.com/incident/383845#cde6a43028a184c47640c0c5b72508190d37ee070fab7485b39ff73389365754 Lab API recovered. https://status.gotphoto.com/incident/383845 Thu, 13 Jun 2024 13:35:30 -0000 https://status.gotphoto.com/incident/383845#15ff5a861c3346f565f64d43dccf3f4c61730972fee2496b01ed6340fc46f4ae Lab API went down. https://status.gotphoto.com/incident/382301 Mon, 10 Jun 2024 15:49:22 -0000 https://status.gotphoto.com/incident/382301#3dc48b1db6be506e0dc0b9da41f646d7844d430731449696aa88f938eaead4f6 Admin interface (config) recovered. https://status.gotphoto.com/incident/382301 Mon, 10 Jun 2024 15:43:20 -0000 https://status.gotphoto.com/incident/382301#56b4c0333865e2d186ff05af3af32fe77b0b90d141ccf446dd667dd823a7ca2e Admin interface (config) went down. https://status.gotphoto.com/incident/346447 Tue, 26 Mar 2024 17:49:24 -0000 https://status.gotphoto.com/incident/346447#b64252eb2e6ae9f119c3408ec1d3aea187862c0f0b83e9b97277af2c0a302066 Payment system recovered. https://status.gotphoto.com/incident/346447 Tue, 26 Mar 2024 16:38:26 -0000 https://status.gotphoto.com/incident/346447#e34179366fe41bfbae968f8ca254ba18a42c5122052c9fe4442f96e1ba5f5b0b Payment system went down. https://status.gotphoto.com/incident/344479 Tue, 26 Mar 2024 07:30:00 +0000 https://status.gotphoto.com/incident/344479#b597427c67f3b5c770512e6c5b050727eed069af84a0993ce68118581f529f7e Maintenance completed https://status.gotphoto.com/incident/344479 Tue, 26 Mar 2024 07:00:00 -0000 https://status.gotphoto.com/incident/344479#e3477046fcdcf804a52cfbd96ac217e8b57ac295aa6a607413c5953bdf3a2b8d We are excited to continue to implement improvements on our platform! In our continued prep for the spring season. During the maintenance window, our systems will be temporarily unavailable. https://status.gotphoto.com/incident/339254 Tue, 19 Mar 2024 09:00:00 +0000 https://status.gotphoto.com/incident/339254#8c5629e8f1368a7865dea5462055e46b4abcfc779ed412d3cddbf3fe165ece5b Maintenance completed https://status.gotphoto.com/incident/339254 Tue, 19 Mar 2024 09:00:00 +0000 https://status.gotphoto.com/incident/339254#8c5629e8f1368a7865dea5462055e46b4abcfc779ed412d3cddbf3fe165ece5b Maintenance completed https://status.gotphoto.com/incident/339254 Tue, 19 Mar 2024 09:00:00 +0000 https://status.gotphoto.com/incident/339254#8c5629e8f1368a7865dea5462055e46b4abcfc779ed412d3cddbf3fe165ece5b Maintenance completed https://status.gotphoto.com/incident/339254 Tue, 19 Mar 2024 09:00:00 +0000 https://status.gotphoto.com/incident/339254#8c5629e8f1368a7865dea5462055e46b4abcfc779ed412d3cddbf3fe165ece5b Maintenance completed https://status.gotphoto.com/incident/339254 Tue, 19 Mar 2024 09:00:00 +0000 https://status.gotphoto.com/incident/339254#8c5629e8f1368a7865dea5462055e46b4abcfc779ed412d3cddbf3fe165ece5b Maintenance completed https://status.gotphoto.com/incident/339254 Tue, 19 Mar 2024 07:00:00 -0000 https://status.gotphoto.com/incident/339254#9da9a909ff72c4e0a0ee208bb2861322183417f3357a414cd9a205b885f6dc13 To ensure the spring season continues to go smoothly, we have scheduled maintenance. During the maintenance window, our systems will be temporarily unavailable. https://status.gotphoto.com/incident/339254 Tue, 19 Mar 2024 07:00:00 -0000 https://status.gotphoto.com/incident/339254#9da9a909ff72c4e0a0ee208bb2861322183417f3357a414cd9a205b885f6dc13 To ensure the spring season continues to go smoothly, we have scheduled maintenance. During the maintenance window, our systems will be temporarily unavailable. https://status.gotphoto.com/incident/339254 Tue, 19 Mar 2024 07:00:00 -0000 https://status.gotphoto.com/incident/339254#9da9a909ff72c4e0a0ee208bb2861322183417f3357a414cd9a205b885f6dc13 To ensure the spring season continues to go smoothly, we have scheduled maintenance. During the maintenance window, our systems will be temporarily unavailable. https://status.gotphoto.com/incident/339254 Tue, 19 Mar 2024 07:00:00 -0000 https://status.gotphoto.com/incident/339254#9da9a909ff72c4e0a0ee208bb2861322183417f3357a414cd9a205b885f6dc13 To ensure the spring season continues to go smoothly, we have scheduled maintenance. During the maintenance window, our systems will be temporarily unavailable. https://status.gotphoto.com/incident/339254 Tue, 19 Mar 2024 07:00:00 -0000 https://status.gotphoto.com/incident/339254#9da9a909ff72c4e0a0ee208bb2861322183417f3357a414cd9a205b885f6dc13 To ensure the spring season continues to go smoothly, we have scheduled maintenance. During the maintenance window, our systems will be temporarily unavailable. https://status.gotphoto.com/incident/313873 Wed, 17 Jan 2024 11:06:37 -0000 https://status.gotphoto.com/incident/313873#d79dc935494639c255ed82ecbb99ba9623837e8b3961b50be8557c70bb689695 Lab API recovered. https://status.gotphoto.com/incident/313873 Wed, 17 Jan 2024 10:54:36 -0000 https://status.gotphoto.com/incident/313873#6b12227cd2ee8ea822e3919711cc7f6ee87ee31002bf6719c3949b8200e516d5 Lab API went down. https://status.gotphoto.com/incident/310875 Wed, 10 Jan 2024 15:50:00 -0000 https://status.gotphoto.com/incident/310875#43ac21d3397c011213f621e7a474cc0eb10c36c1133d2c2d84f67dca8a695f1b Deployed the previous version https://status.gotphoto.com/incident/310875 Wed, 10 Jan 2024 15:25:00 -0000 https://status.gotphoto.com/incident/310875#e40c2a3a87529cdfbbac99e98604a4db8db6d8fe235e5707a817ace1cd6ee0ef New version of our software does not work with old cookies. So the login without cleaning old cookies did not work. https://status.gotphoto.com/incident/283197 Mon, 06 Nov 2023 17:00:00 -0000 https://status.gotphoto.com/incident/283197#46bd6681e92c4a1109d768218d160dff71880ef1f4b905ec83f0e8eb2d4fc547 Resolved https://status.gotphoto.com/incident/283197 Mon, 06 Nov 2023 17:00:00 -0000 https://status.gotphoto.com/incident/283197#46bd6681e92c4a1109d768218d160dff71880ef1f4b905ec83f0e8eb2d4fc547 Resolved https://status.gotphoto.com/incident/283197 Mon, 06 Nov 2023 16:54:00 -0000 https://status.gotphoto.com/incident/283197#f113851a10041154ae2d379572437bc206bd0aefa0311419c29a6d977de60593 Should be fixed in 5-10 min https://status.gotphoto.com/incident/283197 Mon, 06 Nov 2023 16:54:00 -0000 https://status.gotphoto.com/incident/283197#f113851a10041154ae2d379572437bc206bd0aefa0311419c29a6d977de60593 Should be fixed in 5-10 min https://status.gotphoto.com/incident/283197 Mon, 06 Nov 2023 16:50:00 -0000 https://status.gotphoto.com/incident/283197#c2f03a8315ad6deb373e69eccd1ddb88a2452a958b7e1c88f5b44063b213cb3c Users can not log in to the site. We are roll backing changes. https://status.gotphoto.com/incident/283197 Mon, 06 Nov 2023 16:50:00 -0000 https://status.gotphoto.com/incident/283197#c2f03a8315ad6deb373e69eccd1ddb88a2452a958b7e1c88f5b44063b213cb3c Users can not log in to the site. We are roll backing changes. https://status.gotphoto.com/incident/278605 Thu, 26 Oct 2023 19:40:00 -0000 https://status.gotphoto.com/incident/278605#ec86053cffc6fd974281bfbf9f99e362c26927dc2a21ca57967f8b360102a6c8 Login works again without interruptions. https://status.gotphoto.com/incident/278605 Thu, 26 Oct 2023 18:50:00 -0000 https://status.gotphoto.com/incident/278605#70bf446291211f993e80369fe05b28a6615491b3cd69c1ef116a1b5d71127178 Login into Admin interface (config) and Shops is partially not possible - some customers experience long page loading times and errors https://status.gotphoto.com/incident/236654 Mon, 24 Jul 2023 09:40:00 -0000 https://status.gotphoto.com/incident/236654#697a52212a9bc9c4e4608b7557094728638a773a4112820b2807813c02659091 QR codes fork again https://status.gotphoto.com/incident/236654 Mon, 24 Jul 2023 09:10:00 -0000 https://status.gotphoto.com/incident/236654#13783028edbb637837b362cb0a46f500f30f8d2fa79ec5624b82f849af9af3eb QR code generation does not work. We are working on it. Should be back soon. https://status.gotphoto.com/incident/234827 Wed, 19 Jul 2023 11:56:20 -0000 https://status.gotphoto.com/incident/234827#8fe5a3365171d54b90be6177451921af8167a27dd0cb3e4dd6d964707fe4c971 Photo Upload API recovered. https://status.gotphoto.com/incident/234827 Wed, 19 Jul 2023 11:55:20 -0000 https://status.gotphoto.com/incident/234827#05684c86dbeabbe9b23eccbee4e5e42af9305c98c170d31cdd305430a23a1df5 Photo Upload API went down. https://status.gotphoto.com/incident/231025 Mon, 10 Jul 2023 12:15:19 -0000 https://status.gotphoto.com/incident/231025#bf126440737122ff4530f9d0936d69e6bb3a0c4ad74560238667097378616d96 Photo Upload API recovered. https://status.gotphoto.com/incident/231025 Mon, 10 Jul 2023 11:59:24 -0000 https://status.gotphoto.com/incident/231025#2e3e960a38bd303b353aa11f1bd17bc0f110d7e70be0d5ffb5de6aeff28564d6 Photo Upload API went down. https://status.gotphoto.com/incident/203810 Fri, 05 May 2023 09:13:52 -0000 https://status.gotphoto.com/incident/203810#4398a7b342e47e92221a7b10bba0e7657a9ea3740e17bde236984004012dc6e6 Admin interface (config) recovered. https://status.gotphoto.com/incident/203810 Fri, 05 May 2023 09:11:43 -0000 https://status.gotphoto.com/incident/203810#03d6626b4a712c38dcc91a77063287a21dac4463758037ddb171fcb9e2c946c6 Admin interface (config) went down. https://status.gotphoto.com/incident/200274 Tue, 25 Apr 2023 21:06:27 -0000 https://status.gotphoto.com/incident/200274#d3281253ffd7fbcd0f61b3fad8dd6e42e9132918cf7f641fccd1d00df4687b1b Payment system recovered. https://status.gotphoto.com/incident/200274 Tue, 25 Apr 2023 20:59:34 -0000 https://status.gotphoto.com/incident/200274#aca1c99599f4f846f778cacc9ed623d019c98ad60a8dfff9b7ce95b5f09a3cc0 Payment system went down. https://status.gotphoto.com/incident/175500 Wed, 15 Feb 2023 12:55:11 -0000 https://status.gotphoto.com/incident/175500#ccbf4aa3a663d08d05834da95200ad4006ccf9d0bfe1d9dff43f55f066e9a433 Admin interface (config), Lab API, Photographers' shop domains, and 1 other resource recovered. https://status.gotphoto.com/incident/175500 Wed, 15 Feb 2023 12:55:11 -0000 https://status.gotphoto.com/incident/175500#ccbf4aa3a663d08d05834da95200ad4006ccf9d0bfe1d9dff43f55f066e9a433 Admin interface (config), Lab API, Photographers' shop domains, and 1 other resource recovered. https://status.gotphoto.com/incident/175500 Wed, 15 Feb 2023 12:41:19 -0000 https://status.gotphoto.com/incident/175500#64491517485508b945675b5ea13f3e4c72b1cfc1acea4c6f20af190aed99d7a7 Admin interface (config), Lab API, Photographers' shop domains, and 2 other resources went down. https://status.gotphoto.com/incident/175500 Wed, 15 Feb 2023 12:41:19 -0000 https://status.gotphoto.com/incident/175500#64491517485508b945675b5ea13f3e4c72b1cfc1acea4c6f20af190aed99d7a7 Admin interface (config), Lab API, Photographers' shop domains, and 2 other resources went down. https://status.gotphoto.com/incident/170534 Wed, 01 Feb 2023 15:23:24 -0000 https://status.gotphoto.com/incident/170534#48237a408e79430379a846c9cdfae90cc969a4a90fba08abc893451b80eea49f Admin interface (config), Photo & order processing, and Proofing shop recovered. https://status.gotphoto.com/incident/170534 Wed, 01 Feb 2023 15:14:55 -0000 https://status.gotphoto.com/incident/170534#578524dbcf13286447b6219b63718a3614e9c73ba101ba8b190228574cace3ac Admin interface (config) and Proofing shop went down. https://status.gotphoto.com/incident/170534 Wed, 01 Feb 2023 13:16:53 -0000 https://status.gotphoto.com/incident/170534#54608db25eac6d617e6b165d5269fcebb45cefa9acb7dcd766fc05ab34747799 Admin interface (config) recovered. https://status.gotphoto.com/incident/170534 Wed, 01 Feb 2023 13:14:26 -0000 https://status.gotphoto.com/incident/170534#6b38a8052f4b08097e21502a6be1a4436851942fccfc0ecf95a68f26f71f11ad Admin interface (config), Photographers' shop domains, and Proofing shop went down. https://status.gotphoto.com/incident/110512 Wed, 17 Aug 2022 19:09:00 -0000 https://status.gotphoto.com/incident/110512#0f48fc09947a36584582d2fe7329c0700826a27a18a9e54bac9a0b72b7db81f4 This incident has been resolved. We apologize for any inconvenience. Thank you for your patience. https://status.gotphoto.com/incident/110512 Wed, 17 Aug 2022 08:19:00 -0000 https://status.gotphoto.com/incident/110512#72f7d2ed58a59a0f48ec0ac60ef881e0e73f186b680f0b449959a60770859b43 Stripe payments (credit card) not working currently. Other payment methods (paypal, bank transfer, etc.) working. https://status.gotphoto.com/incident/59854 Mon, 22 Nov 2021 10:41:56 -0000 https://status.gotphoto.com/incident/59854#09093e3fa635dcb23dde3c7aac5354ddf7ea6ba654aeb73b13f75335cab50ab6 New code is live and fixed the performance issue https://status.gotphoto.com/incident/59854 Mon, 22 Nov 2021 09:35:05 -0000 https://status.gotphoto.com/incident/59854#c79e31901c40f1ce928dd36cccf7690223e1ada4f2db77b87b420a3402ad9f6b We found the cause and will release a patch https://status.gotphoto.com/incident/59854 Mon, 22 Nov 2021 09:34:40 -0000 https://status.gotphoto.com/incident/59854#6b36ce518638a18c1a41bb075c9a33ed164a88e52a823c890c1100f9377b28a9 High CPU on main db https://status.gotphoto.com/incident/59372 Tue, 16 Nov 2021 15:05:53 -0000 https://status.gotphoto.com/incident/59372#29270c533ecd2056919e11e19a986c849eab57b59820d28a25fe95041b804e26 All systems running performant again https://status.gotphoto.com/incident/59372 Tue, 16 Nov 2021 14:05:24 -0000 https://status.gotphoto.com/incident/59372#bd8b8ebe9882f5edf903dffa12d064537ee27d147a4e8826f9c4e3daf749a756 Our caching servers performance was degraded. We identified the root cause and been fix it. Additionally we will implement measures in order to mitigate the risk of happening again.